When will my order be shipped?

If you order on weekdays before 3 p.m., your order will be shipped the same day.

What are the shipping costs?

Shipping costs are automatically calculated during checkout.

How can I track my order?

Once your order has been shipped, you will receive an email with a track & trace link.

What is the delivery time of my order?

The delivery time depends on the carrier and the delivery address. After shipment you will receive a track & trace link to follow your order.

Can I change or cancel my order?

Please contact us as soon as possible. If your order has not yet been processed, we will be happy to see what is still possible.

Can I return my order?

Yes, you can return your order within the legal return period, provided the product is unused and in its original condition.

How do I report a return?

Contact us via the contact page or by e-mail and include your order number. You will then receive return instructions from us.

When do I get my money back after a return?

Once we have received and processed your return, we will refund the purchase amount as soon as possible.

What should I do if my product arrives damaged?

Please contact us as soon as possible and, if possible, include photos of the product and packaging. Please also include your order number so we can help you more quickly.

Where can I find more information about a product?

On each product page, you'll find additional information under the collapsible headings, such as product description, specifications, use & care and shipping.

Are the products dishwasher safe?

This varies by product. You will always find this information on the product page under 'Use & Care'.

Are the products suitable for induction or oven?

This varies per product. On the product page you can find exactly what the product is suitable for under 'Heat sources' or 'Specifications'.

Are the products suitable as gifts?

Yes, many of our products are also suitable as gifts due to their stylish design and practical application.

Do you only sell kitchen products?

Cookvero focuses on stylish and practical products for cooking, dining and kitchen organization.

How do I contact customer service?

You can contact us through the contact page or by email.

What is useful to send with a question about my order?

When you have questions about your order, always include your order number. This way we can help you faster.

When will I receive an answer to my message?

We strive to answer your message as soon as possible.